Shopify Maintenance & Support

 

Platforms like Shopify make running an online store extremely easy. While managing orders, create new products and updating the announcements in a store can become second nature, there are always situations and requests that Merchants have that go beyond the normal routine.

My primary goal with setting up a Shopify Retainer package for Merchants to provide reliable access to complex answers.

Perhaps you want to explore offering a subscription product, or you need email automation to make sure you’re following up with you win-back opportunities at the right time. Being able to ask these questions, get answers that are specific to your situation and then act on them with a trusted partner is valuable.

This is exactly what I want for my Partnered Merchants. This package allows you to email us a quick question, ask for a tweak to the product template or install an app. If something breaks, you don’t need to worry, you can request emergency support to get your store running again. If you want to do a larger project that takes longer than the monthly development time, Partnered Merchants get discounted hourly rates and priority support. 

To get started, book a time with us to chat about your needs and lets get started right away.

 

Questions & Answers

How do I get started?

Visit our general contact page at https://brendanquigley.ca/contact and book a time to chat. We can discuss what you’re looking for and walk through what is needed to get started with your site. 

In most cases access to your existing site is all that we need to get started.

Why is the Remind Backup App Required for Emergency Support?

Shopify is a very robust platform and has two main areas where site customizations happen.

The first one is the theme code. The Theme code controls all of the visual elements on the site. The other area where changes are made is in the Shopify Admin. This includes products, pages, collections, blog posts and more. 

Backing up the theme is realitively easy. You can export the theme and save it on your computer. However these manual backups, are only snapshots and only help if they exist. 

Backing up the Shopify Admin isn’t easy. There is no way (currently) in Shopify to download your admin settings and restore them later. 

This is where the Remind app helps. Remind will backup your entire store, making it easy to full restore, or selectively restore deleted items. 

Remind – https://apps.shopify.com/backup